I am having trouble making a WiFi connection. What can I do?

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  1. Check your WiFi router/modem by using another WiFi device (eg: friend’s laptop) to verify that your router/modem is functioning properly.
  2. Check your WiFi router/modem documentation to see if it has a pairing button that needs to be pressed. Some modems have such a button that must be pressed the very first time you try to make a WiFi connection with a new device.
  3. Make sure that you are relatively close to the modem/router to make your first connection. Then later you can test to see how far away you can make a connection.
  4. Try connecting to a friend's WiFi access point to see if reacts the same way. If it connects, then you know that you'll have to set your WiFi router/modem with similar parameters.
  5. Turn off the WiFi then turn it back on again. Go to Menu > Settings > Wireless controls and uncheck "Wi-Fi".  Wait until the small text below “WiFi” says “Turn on Wi-Fi” and then check it.  Your WiFi access point should show up as an item below this.
  6. If you have to enter a password (a security code of type WEP or WPA) be very careful that you do not confuse a 1 and I (one and letter “I”), a 0 and O (zero and letter “O”), or U and V. These are common mistakes.
  7. When entering a security code for your WiFi access, check the box “Show password” which will allow you to see exactly what you are typing in. This will avoid any mistakes.
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